Helium Chat Tips
August 17th, 2015 by admin
Get the most out of your online chat by being available during the time your web traffic is at it’s busiest. Get a good understanding of when your customers use your website and make sure you are manning that appropriately. For example, your customers most likely aren’t going to expect 24/7 support; they’re not going to expect you to be chatting at 4:00 in the morning. However, if the majority of the web traffic to your web store is between 6:00 p.m and 9:00 pm at night because you are servicing people who are doing online shopping at the end of their day, then that’s when you want to be manning your chat. Keep in mind what you are selling, who your customers are and when they are shopping. These are all critical factors involved in effectively implementing chat. Contact us today or visit our website to find out more about Helium Chat